UnumProvident is now providing toll-free access for brokers to connect directly with individual disability income protection underwriters."We’re encouraging this dialogue so brokers can better understand the ‘whys’ of underwriting, and so we can better understand the individual customer," says Steve Joseph, vice president of individual disability underwriting at the Chattanooga, Tenn.-based insurance company.

UnumProvident underwriters are available to listen to the unique needs of the insurance advisor and their clients, to explain requirements that are needed or decisions that are made, or to recommend alternative solutions. Brokers interested in a quick update on pending applications can visit UnumProvident’s Sales Partner Services Web site for status.

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