Zurich’s special investigations unit (SIU) in North America has adopted the latest version of ISO’s ClaimDirector fraud analytics service to better detect and prevent fraud.

A key component of the ISO ClaimDirector service is a claims scoring system that helps distinguish between meritorious claims and those that are suspicious. The insurer’s antifraud team plans to use the tool to sort through thousands of claims quickly, highlighting those that may warrant further attention by the SIU.

“The adoption of the ISO ClaimDirector service further enables our people to identify and investigate potentially fraudulent claims earlier in the claims process,” said Dan Franzetti, SVP, Claims Technical Shared Services. “Ultimately, this tool aids Zurich’s ability to increase early detection of potential fraud and thus reduces loss costs associated with fraudulent claims.”

ISO is a member of the Verisk Insurance Solutions group at Verisk Analytics.

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