Banco Popular de Puerto Rico

Policyholders like what digitally focused entrants have to offer, but are more likely to trust established players.

With today’s digital tools and platforms, the technology can be applied to various aspects of the insurance value chain.

Blockchain may well become foundational to the business world and pervasive in insurance, but it is likely to evolve gradually over the next decade.

Some tasks require so much human judgment, intuition and empathy that it will be a very long time, if ever, before AI assumes control.

Because they gather and hold so much data, carriers enjoy a supreme advantage as data-driven models take over.

The range of technologies that are part of the AI family give carriers a lot of options in using it.

Many of these dangers stem from the increasing reliance of financial services companies on outside technology firms.

Both parties have good intentions, wanting to do what’s best for the organization, yet conflicting priorities and viewpoints make them frequently go head to head.

Advancements in natural language processing and machine learning algorithms are enabling machines to create human-like, digital conversations.

Most consumers have already benefited from digital, mobile self-service, but have also been victims of tech gone wrong.