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Who's the Boss? Your customers. If you don’t take care of your customers, someone else will. Beneath all of these initiatives are strong core systems that provide the agility, flexibility, and capabilities to create a beneficial customer experience.

Three ways to assert IT's value and shift the perception among business leaders that IT is merely a cost center.

GEICO announced a new approach to retaining and cultivating IT talent today, with a three-year Technology Development Program that aims to recruit college graduates with technical backgrounds.

The ease with which social media is ignored could be its greatest strength, according to Novarica's Matt Josefowicz.

MetLife retains its top spot among top-tier life insurers increasing its direct written premiums by 0.25 percent through the first half of 2013, according to SNL Financial.

Critics argue that because homeowners must file claim forms, only a small fraction of the $291 million settlement will be paid.

The Lead Director - Senior Information Officer shares her thoughts on being a woman in insurance, challenges leaders face and what she’s doing to continue to grow and develop as a leader.

InsuranceSuite chosen by the P&C insurer for rating, underwriting, policy admin, billing and claims management purposes.

Companies form partnership in attempt to provide GMC Inspire customers with access to improved document creation and delivery processes.

While many IT professionals would argue that lean, agile and CMMI are mutually exclusive, Guru Vasudeva, SVP and CTO of Nationwide, says otherwise.

The last five years find the P&C sector performing below industry averages, according to a new report from Fitch.

The U.S. House of Representatives overwhelmingly approved the bipartisan insurance agent licensing reform bill, also known as the National Association of Registered Agents and Brokers Reform Act of 2013 (NARAB II), by a 397-6 vote.

The federal case, thus far, involves 41 North Carolina tobacco farmers, as well as insurance agents and claims adjusters.

USAA, a direct seller and one of the first insurers to adapt to social networking, is also, according to J.D. Power, the most trusted brand in the industry.

Todd Greeley, former CNA VP, hired to work closely with underwriting, brokers and customers

Modeling firm looks to a more comprehensive use of exposure data and analytics in an attempt to improve workflows.

Ovum says budgets will increase 6.5 percent CAGR over the next four years as insurers shift to growth strategies from cost-cutting.

In a new FICO survey, 31 percent of insurers said fraud accounts for as much as 20 percent of claims costs.

Acquisition of agency and provider intended to strengthen NFP's P&C West Coast presence.

Under the deal, Chase agreed not to take commissions or engage in certain reinsurance arrangements with Assurant for six years.