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J.D. Power and Associates recognizes property/casualty insurer for its call center’s customer service operations.

The use of GPS technology by SIU teams may be moot when looking at how proactive improvements in the claims arena may make a bigger difference.

Systema Life Insurance Company has recently taken MphasiS-Wyde’s Wynsure live, letting it handle all aspects of policy administration and billing.

New Director of Regional Underwriting Operations Andrew McCray has also been appointed as VP of the company.

Policy Studies Inc. (PSI) has a new business process outsourcing (BPO) service to help address the requirements—and deadlines—for implementing health insurance exchanges and marketplaces, the company reports.

The soft market has persisted for so long it would be easy to see firming rates as a cure all for the industry’s economic woes. But, new report from KBW expects loss cost trends to negate any growth in premiums.

The aspirations of social media networks to glean larger profits from global user bases could intersect with insurers quest for expanded, universal outreach.

AIG Forms New Group Benefits Organization

U.S. employees’ confidence in their ability to retire comfortably continued to rebound from post-recession lows last year, notes a new report issued by Towers Watson. But among the Generation X set, concerns still linger.

Life insurer moves to increase productivity through CRM, forms technology upgrades.

Overseas experience with Chubb and Chartis earns Jason Harris a C-suite with XL.

A two-year prediction of property/casualty insurers’ financials reveals marginal improvement.

To model for natural disasters, insurance companies rely on modeling expertise from firms such AIR Worldwide, RMS and EQECAT. New report from AIR Worldwide casts critical eye on predictive models.

Forbes.com Lists the 9 Safest 2012 Vehicles

BMCC Insurance won the Mercury Insurance 2011 California Agency sales contest.

Simon Turner resigns as director and CEO of Marketform Managing Agency Ltd. and director of Marketform Ltd.; John O’Neill takes over as interim CEO.

Summit Reinsurance Services, a managing underwriter working exclusively with Swiss Re Corporate Solutions, has hired Shaun Peterson as VP and lead reinsurance underwriter.

Patriot says 2011 was a year of growth in premium volume and revenue, providing a unique opportunity for expansion at the company's headquarters.

Analytics is the becoming the technology du jour.

State Farm has made its Driver Feedback mobile app available on Android devices. This free app is designed to turn a person’s cell phone into a pocket-sized driving coach when placed in the car.