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Starting with claims gives carriers quick wins on the road to revamping processes across the enterprise.

Automated messages will help ensure billing compliance and mitigate bad customer experiences.

How can we develop solutions that prioritize both without creating frustrations for the end user? These are questions we must explore in order to promote positive growth and innovation.

At the Artificial Intelligence conference in New York, Sheldon Fernandez, CEO at DarwinAI, spoke about how organizations can put ethics best practices into play with their AI efforts.

Food sellers, like insurers, faced intense competition from Amazon after its acquisition of Whole Foods. Here's how customer experience helped winners emerge.

Smart devices are giving insurers the ability to address risky issues earlier, rather than reacting to losses. A panel discusses the implications.

A bill introduced in Congress would let the FTC require and monitor procedures by big companies to audit algorithms for fairness and accuracy.

At issue are the rules of the road for future connected and automated cars in Europe, which will dictate how to send information between vehicles and infrastructure.

A bill introduced in Congress would let the FTC require and monitor procedures by big companies to audit algorithms for fairness and accuracy.

The company was able to decrease costs while enabling intelligent content capture and making data accessible across business units.

Patrick Bogan is named VP of IT strategy and operational excellence, responsible for increasing the performance level of the team and partners.

Machine learning and RPA are among the cognitive computing technologies that will help insurers win in a changing market.

Lack of clarity is a major contributor to project failures and accompanying wasted resources.

Blue Cross of Idaho Health Service has had a data breach after an unauthorized user accessed the online provider portal with the intent of fraudulently rerouting a provider financial transaction.

Big data offers ample opportunities, but also increases security concerns because online data is so much more vulnerable to cyber attacks.

With satellite imagery, damage can be assessed quickly in real-time, helping get quick and accurate insurance payments.

It’s not enough for any insurer to know the right data exists in-house, it must be in the right format and accessible at the right time.

Insurers need to stay very close to the autonomous wave, says Deeksha Joshi, managing director, Liberty Mutual.

Both Uber and Lyft use captive insurance units based in Hawaii to help bear some of those risks.

Employers-backed startup leverages cloud for a seamless digital experience, says president Tracey Berg.