Apps

Digital Insurance spoke with Matt Berman, president of Foresters Financial U.S.

The usage-based auto insurance company is refining its product for its divergent markets.

The launch of its digital First Notice of Loss is one of the many steps the company is taking to expand its digital channels.

The push comes from the available technology and customer desire. Younger customers, especially, want services via digital platforms.

Customer satisfaction in insurer's digital offerings declined this year, according to the J.D. Power 2022 U.S. Insurance Digital Experience Study.

It's in insurers’ and insurtechs’ interest to ensure their mobile apps.

Nearly 80% of respondents suggest insurtech has had a positive impact on their agencies.

Digital Labs bridges two worlds – marketing strategy and product development.

The 2022 LexisNexis U.S. Auto Insurance Trends Report reveals data concerns but general optimism around the future of telematics.

Only 24 states have such laws in place but there is legislation in the works in 21 others.

In the Accenture Interactive Fjord Trends 2022 report, we see how shifts in five human behaviors and trends may affect society, culture and business.

Keynova Group released its Q1 2022 Mobile Insurance Scorecard, which evaluates the mobile website and mobile app offerings from the 12 largest U.S. property and casualty firms.

Despite an influx of potential rental insurance customers, carriers must innovate to cut through the noise and connect with their best prospects on a personal level to ultimately turn them into a client. With so much competition, simply reaching out at the right time may not be enough. Insurers need to understand these consumers on a deeper level.

Lack of information about the claims process, smaller than expected claims payouts, denial of claims and inability to reach claims staff were also noted as frustrations from respondents, according to a survey of 250 policyholders in the U.S. and Canada, from Publicis Sapient, a consulting firm.

Mobile Appraiser Pro uses photo capture technology and AI-powered mobile estimation and valuation tools to provide nearly real-time insight to field appraisers.

The unique partnership comes amid an increase in vehicle crash-related deaths and a desire to help customers understand how their choices could potentially support their overall health.

In other news: Overhaul and Movingdots collaborate; Zurich Resilience Solutions adds DEI service; Vertafore names chief technology officer.

Keynova Group, a financial services intelligence firm specializing in benchmark insights, released its Q4 2021 semi-annual Insurance Scorecard, which ranks and compares the websites of the 12 largest U.S. auto and property insurance carriers.

The partnership provides Lyft drivers with the opportunity to select an auto insurance policy that is built for rideshare drivers. Policyholders are also eligible to get money back with each ride using the Lyft platform.

Vethelpline offers insurance members and now subscribers, 24/7 access to veterinary experts and veterinarians who can answer care questions through an app with a chat feature or through a phone consultation.