Core systems

Capgemini report finds internet/mobile channels have great potential to make customers happier, which may come at the expense of agents.

Hurricane losses could average $10 billion every four years.

Generation Y consumers present a unique and fast-moving target for insurers; catching them may require real-time insights and even faster, more agile systems.

Temkin Group, a customer experience research and consulting firm, asked 10,000 U.S. consumers to rate their customer experiences on a scale of 1-to-7, in terms of being functional, accessible and emotional. Temkin limited the analysis to 246 companies, each of which included responses from 100 or more consumers. USAA was the top-ranked P&C insurer, and TriCare was the top-ranked health plan.

Celent recognizes the technology initiatives of 15 insurers and names XL Group the Model Insurer of the Year.

2014 could be one of the largest open enrollments in history.

Allianz Global Corporate & Specialty CEO Axel Theis sees “significant” growth fueled by Brazil’s expanding infrastructure spending.

Insurer to integrate InsureRight 2.0 analytics solution into underwriting practices.

CEO Robert Benmosche says the insurer will put a concerted effort toward re-establishing AIG throughout the world with its life-insurance product.

Weak economic growth, an extended period of low interest rates, weak investment income and rising regulatory demands continue to challenge the industry.

If you’re only watching social media chatter, there are big customer support and marketing opportunities passing your business by.

Insurers rank location-based services as most important on their list of needs.

Society to go with Cover-All’s Dev Studio and Test Studio for commercial lines underwriting and rating.

AIG takes a hit; Allianz Life, State Auto and two others also announced Q4 and 2012 financials this week.

Business intelligence will still see billions of dollars, but struggling global economics and slowed sales cycle are hampering growth.

The use of enterprise risk management applications continues to evolve, according to “2012 U.S. Enterprise Risk Management (ERM) Survey,” from Gen Re. The survey focused on setting biometric risk assumptions, which had largely been ignored by previous ERM research.

Partnership provides mobile access for group life insurance enrollees to view their accounts.

While insurance deal volume remained flat in 2012 compared to 2011, momentum increased in the final quarter of 2012; PwC expects this momentum to continue into 2013 despite the ongoing economic uncertainty, according to a new report from the consulting firm, titled “A case for optimism, in the face of uncertainty: 2013 U.S. financial services M&A insights.”

North American insurers ranked product pricing (51 percent versus 39 percent in 2010), risk strategy (48 percent versus 38 percent in 2010) and reinsurance strategy (44 percent versus 34 percent in 2010) as the areas of their business most impacted by their evolving enterprise risk management (ERM) programs, according to a new Towers Watson survey.

Indexed and deferred income annuity sales experience significant growth, but declining sales of fixed and variable annuities drag down total annuity sales.