Core systems

Customer satisfaction holds steady despite increase in amount of time needed to repair vehicles, J.D. Power study finds.

Nationwide SVP, CIO speaks to the strategies, challenges and successes behind the project that earned his company the Model Insurer of the Year victory.

Google’s Glen Reardon deconstructs the traditional three-step marketing model to find that mobility is a growing, disruptive force that cannot be ignored.

Force-placed auto insurance and post-foreclosure insurance among the subjects of New York's Department of Financial Services probe.

Arbitration Forums, Inc. processed nearly 520,000 claims disputes valued at more than $2.4 billion in 2011. More than 85 percent of inter-company arbitration disputes involve auto collisions.

P&C insurer looks to incorporate more technology into its business processes in response to increasing mobile demands.

Along with tackling projects that improve and innovate, insurers need to implement the technologies that enhance business models and make risk-averse execs uncomfortable.

Panel of technology executives discusses the merits of operational, strategic and disruptive tactics.

Not all analytics systems are a great fit for cloud computing, though there are a handful of promising deployments surrounding big data, customization and innovative applications, according to a new report from MWD Advisors.

Online auto quote tools are becoming increasingly robust, a new report evaluating offerings from Allstate, GEICO and The Hartford, finds.

Amid the ingoing stream of dire economic news it is easy to forget the threat that terrorism poses to the U.S. economy and by extension, the insurance industry.

Milliman Launches Risk Institute

Nationwide Earns Model Insurer of the Year Honors

Closing the day at $17.12 a share, property/casualty vendor’s CEO Marcus Ryu tells INN what’s next.

Widespread droughts, flooding along the Mississippi River and deep freezes across the South combined to catalyze a record year for crop insurance claims.

Guidewire Software Inc. today announced it plans to raise $115 million in its initial public offering of 8.85 million shares of its common stock at a price to the public of $13.00 per share.

U.S. Households Investigating But Not Buying Life Insurance?

Policy Studies Inc. (PSI) has a new business process outsourcing (BPO) service to help address the requirements—and deadlines—for implementing health insurance exchanges and marketplaces, the company reports.

The soft market has persisted for so long it would be easy to see firming rates as a cure all for the industry’s economic woes. But, new report from KBW expects loss cost trends to negate any growth in premiums.

U.S. employees’ confidence in their ability to retire comfortably continued to rebound from post-recession lows last year, notes a new report issued by Towers Watson. But among the Generation X set, concerns still linger.