Customer-centricity

The homeowners' insurance company has tapped insurtech Clearsurance to facilitate reviews and get insight into trends.

Customers are reporting increasing comfort with carrier’s digital initiatives, including usage-based insurance, according to o J.D. Power.

Carriers in the business need to keep up with rapidly advancing customer expectations.

The digital giant's involvement with an Indian insurtech doesn't mean it will be selling policies soon, but does give insurers something to think about.

If carriers don't refine their company for a new era, they can't operate as efficiently and profitably as is possible.

Technology platform uses third-party data to reduce the amount of input required of agents.

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.

As with most major purchases, insurance representatives lean on digital to help them provide top-notch service.

The insurance industry in the midst of major structural changes, led by those willing to take risks and go against the inertia of a venerable sector.

The insurer embeds new technologies, such as AI and IoT, into its organization on an ad-hoc basis, rather than developing products separately in a lab and force-fitting them.