Customer-centricity

Life insurer announces 'collab 3.0 EMEA,' in search of new products tailored for improved customer engagement, sales and operations.

Puneet Bhasin arrives at the carrier by way of Waste Management, and will lead the company's new multi-year digital transformation initiative.

Carriers are transitioning to a 'channelless' experience, where onboarding and service can begin and end at different touchpoints.

Industry partnerships lower the cost of going digital for incumbents, while also providing an extra revenue source for startups.

Though many insurers still feel they are behind in innovation, all are taking steps to build capabilities.

The company's SelfieQuote.com is a major component of its 2018 plans to grow its customer base among younger consumers.

The insurtech offers crowd-sourced insurance ratings for consumers looking to purchase homeowners, renters or car insurance policies.

American Family Insurance built a team from diverse backgrounds to develop digital initiatives.

The move ties into the carrier's ongoing innovation efforts, as it tries to bolster its digital capabilities.

Midwestern insurer creates accelerator and venture capital fund intended to build up Milwaukee's startup community.

Some tasks require so much human judgment, intuition and empathy that it will be a very long time, if ever, before AI assumes control.

Some 82 percent of companies have experienced at least one unplanned systems outage over the past three years, which lasted an average of four hours.

Solaria Labs has helped the insurer bring new ideas to market that impact all corners of its business, says innovation VP.

The new platform, Quick Quote, generates online quotes for customers who only input a home address using third-party data.

Grinnell Mutual's AVP of marketing and customer experience finds success focusing on the value of the company's service.

Most consumers have already benefited from digital, mobile self-service, but have also been victims of tech gone wrong.

The insurer will continue to improve its machine learning technology as it adapts and learns from customer inquiries.

Carrier will offer all policy services, from quoting to claims, completely online via its customer portals.

The digital renter's insurance startup says that eliminating the deductible helps it gets closer to its goal of a customer-optimized insurance product.

Agine development can help carriers realize their digital goals faster than traditional methods.