Customer-centricity

Life insurer announces 'collab 3.0 EMEA,' in search of new products tailored for improved customer engagement, sales and operations.

Puneet Bhasin arrives at the carrier by way of Waste Management, and will lead the company's new multi-year digital transformation initiative.

Carriers are transitioning to a 'channelless' experience, where onboarding and service can begin and end at different touchpoints.

Industry partnerships lower the cost of going digital for incumbents, while also providing an extra revenue source for startups.

Though many insurers still feel they are behind in innovation, all are taking steps to build capabilities.

The company's SelfieQuote.com is a major component of its 2018 plans to grow its customer base among younger consumers.

The insurtech offers crowd-sourced insurance ratings for consumers looking to purchase homeowners, renters or car insurance policies.

American Family Insurance built a team from diverse backgrounds to develop digital initiatives.

The move ties into the carrier's ongoing innovation efforts, as it tries to bolster its digital capabilities.

Midwestern insurer creates accelerator and venture capital fund intended to build up Milwaukee's startup community.