Customer-centricity

Retail veteran lent her expertise to the launch of TruStage, CUNA Mutual’s consumer retail brand, which she manages as senior vice president.

Nabil Hachem joins the insurer from the Novartis Institute for BioMedical Research.

Common problems include slow performance, difficulty troubleshooting issues and application downtime, according to a survey of IT execs.

Most innovation plans do not account for emerging industry trends like insurtech disruption and IoT adoption, study finds.

The carrier has hired its first chief innovation officer to manage the strategy.

Canadian insurer's selection complements its implementation of the vendor's core suite last year.

Personalization leaders stand to capture a disproportionate share of profits while slow movers will lose customers, says Boston Consulting's Mark Abraham.

Cyprus-based insurer deploys new platform for life, investment and health lines of business.

The move supports the specialty insurer's ongoing digital strategy.

Insurer adopts Xpertdoc's CCM platform to improve workflow and customer engagement.