Customer-centricity

Participants in the Des Moines insurtech organization's third group benefit from new perks this year.

The life insurer's new venture capital unit plans to make investments of up to $3 million in relevant startups.

During the 12-week program beginning in January, startups will meet more than 100 partners, investors, and mentors associated with the startup incubator.

Sure, there was lots of hype on insurtech in 2016, but signs point towards tangible results in the coming year.

Pessimistic about their preparation for disruption, insurers are ramping up their innovation efforts to match what new entrants are doing.

What’s next for insurtech? Analytics? Customer experience? SMA’s experts have some ideas.

The conVRse technology allows customers to view and interact in a simulated environment with a life insurance expert.

The loss of competition that would result if Anthem takes over Cigna is the centerpiece of the government’s lawsuit seeking to block the $48 billion merger.

EVP of client and digital experience discusses the transformational effect of digital on the life insurance industry.

The company used Agile development and advanced user analytics to develop online sales platform, says SVP Susan Sachatello.