Guardian Life hires industry vet to lead customer experience

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Guardian Life Insurance Company has appointed Andrew McMahon as executive vice president of strategy and customer development, a newly created role.

McMahon, who last was with Phoenix Life Insurance Companies, is tasked with developing enterprise strategy and bolstering the life insurer’s digital customer experience. He will also take part in Guardian Life’s executive leadership team, reporting to company CEO and President Deanna Mulligan.

"Our customers expect and deserve an outstanding experience as we deliver on our commitment to serve their financial needs," said Mulligan, in a statement. "I am confident Andrew will create new opportunities that benefit all of our customers."

Also see: How Guardian Life plans to go direct to consumer
McMahon began his 20-plus year career in financial services at McKinsey & Company, where he served as partner until 2005, according to his LinkedIn page. He was later appointed EVP & head of strategic initiatives at AXA U.S before ascending to president and member of board of directors in January 2011.

"Guardian is a company I have admired for years,” McMahon says. "Currently, there are incredible opportunities for innovation in the industry. I'm excited about working with Deanna and the leadership team to set the course and lead transformative initiatives for the company."

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Career moves Life insurance Customer-centricity Customer experience C-suite Guardian Life Insurance AXA Equitable AXA