Customer experience

New study reveals large gap between consumer expectations and how organizations act on them.

Life insurer partnered with Nuance Technologies to replace passwords with voice recognition in call center.

Talent shortages and disruption from external forcers like insurtech pressure carriers' ability to be digitally nimble, says study.

Canadian insurer expands relationship with vendor after implementing InsuranceSuite in 2011.

Data and analytics initiatives, cloud implementations and insurtech partnerships and integrations will lead the way, according to Celent report.

Most say they are uncomfortable with artificial intelligence, despite being exposed to the technology more than they realize.

Data overlay and hands free usage is providing significant value to early adopters, says ABI Research

Insurers will spend on average $90 million on artificial intelligence technologies by 2020, study finds

Move reinforces company's efforts to develop digital capabilities that meet the expectations of customers and distribution partners.

Move continues industry trend of carriers leveraging voice assistants to better connect with customers.

Alliances on renter's and pet insurance allow wide range of services, especially on mobile, says SVP Jennifer Marhalek.

Insurer will invest in startups whose mission aligns with its disability-insurance business.

The mulitline insurer will roll out new policy and billing systems by the end of this year.

Insurer adopts Elafris's virtual agent platform including chatbot technology

Insurance has the worst smartphone platforms among customer-facing industries. That can’t continue.

Insurer signs multi-year agreement with Human Longevity to offer genetic mapping to customers.

Acquisition of Simply Business equips the insurer with a digital distribution platform to help expand its small business line.

Upgrades to the insurance claims process are driven by a desire to prevent customers from jumping ship, says Aite Group's Jay Sarzen.

P&C insurer continues long-standing relationship with vendor, in efforts to enhance online customer experience.

ID.me raised $19 million in a Series B round that was led by FTV Capital and included USAA.