Customer experience

Using the platform, the insurer was able to add new features such as an urgent care finder and information access for non-members.

Two new studies show that the embrace of existing technologies, such as telematics, could soon have a dramatic effect on the insurance industry.

Insurance Networking News is proud to present its INN Newscast. This special video edition brings you exclusive coverage from day one of the 2012 ACORD LOMA Insurance Systems Forum in Orlando.

Insurance Networking News is proud to present its INN Newscast. This special video edition brings you exclusive coverage from day one of the 2012 ACORD LOMA Insurance Systems Forum in Orlando.

Mobilizer designed to bring together mobile, social media potential and customer service efforts.

Life insurance CIOs need to stay on top of technology trends, initiatives and challenges in the industry. Recently, LOMA asked five CIOs to discuss these, and the group turned the focus to communication and the pervasiveness of IT within companies.

Potential consumers already believe they need more coverage, however, they need to be approached just the right way.

Horizon BCBSNJ’s facility opens in the summer. The retail center will be staffed by specially-trained personnel to help customers with their health insurance needs, direct them to resources for maintaining a healthy lifestyle and assist them in purchasing health insurance products and services.

Expanded variable and indexed annuity products reflect growing concerns among prospective retirees.

DocuSign boasts several life, P&C clients, points to straight-through processing as motivation for e-signature purchases.

American United Life taps national sales and service VP from his former post at Cigna.

Customer experience analytics provider brings more than 450 clients with it, including GEICO and Wells Fargo.

Technology is rapidly transforming human interaction into informal communications, how can the insurance industry react?

14 insurers, including State Farm, The Hartford and 21st Century, named in Temkin’s 2012 trust ratings.

Health insurers embrace e-contracting approach to save paper and admin costs and improve customer service efforts.

Health insurers are counting on technology to reduce the claims-processing errors that cost billions of dollars and frustrate patients and physicians.

The Hartford and Liberty Mutual garner top rankings; study concludes that while there are fewer shoppers overall, they are more likely to shop online and switch auto insurance carriers, and self-service can tip the balance.

Coalition raises awareness by gathering research and members, lobbies for no-fault reform.

Investment in CRM software experienced a year-over-year increase of 13.5 percent in 2011.

Crawford & Company, a provider of claims management solutions, launched a self-service application for post-lease vehicle inspections designed for use on mobile devices.