Customer experience

Data is seamlessly integrated into Liberty Mutual Group Benefits’ tracking and reporting tools.

Customer engagement and why you need to start catering to the next wave of tech-savvy, demanding insurance consumers.

Overall customer satisfaction declined 13 points to 842 during the first quarter of 2012, according to J.D. Power study.

INCOME Promise Select designed to improve customization and attempts to provide more flexibility to fixed income plans.

Deal includes upgrades surrounding policy, billing, claims, imaging and reinsurance processing.

With a history of encouraging green trends, The Hartford continues by announcing a discounted renewal rate for electric car owners.

Organic growth behind carriers’ desire for technologies that facilitate customer requests and consolidate multiple document systems.

State Farm, Progressive and Allstate noted for successful Facebook presences in a recent report breaking down the industry’s take on social media.

Participants in national online pilot learn skills to help manage conditions and interact with others living with chronic illness.

Social media's versatility makes it impossible to assess objectively, but there are many examples of companies employing different strategies very effectively.

Partnership to provide online benefits education, enrollment.

Depending on how insurers utilize the nudge, it can either enhance or undermine customer service credentials.

Banking industry exec discusses the issue’s force-placed furor, the industry's response and possible areas of compromise.

There was this tremendous downturn in the stock market in 2008, and here we are four years later but confidence has not been restored. There’s lots of opportunity for insurers to solve the things that seniors are worried about.

A Gartner survey of IT leaders in North America reported that 81 percent felt that customer retention is extremely important to them with customer acquisition ranking number five out of 10 and expanding relationships with existing customers rating number six out of 10.

The fifth annual index found that 24 percent of respondents tried to resolve their property/casualty insurance issues online before calling their insurers directly compared to 21 percent for health insurance.

Amica takes top spot in customer satisfaction rankings as the reputation of U.S. P&C insurers rises in the wake of catastrophe-ridden 2011.

While retirement concerns grow, insurers are still struggling to assist with better planning for those concerns.

The growing importance of customer service makes mobile a must, but an app isn't the only option.

Looking beyond ROI and hard benefits, insurers are turning to Web 2.0 concepts to invigorate internal operations.