Customer experience

Rethinking marketing resource allocation and service-delivery functions to serve customers in light of a continuously shifting buyer's journey.

The insurer’s retirement plan services division offers site as an educational resource for plan sponsors, consultants and financial representatives.

Top 6 State-Run Insurance Websites Revealed

Worker’s Comp Market Shrinking

6 New Hires for XL Insurance’s NA Construction Team

everest group, insurance technology, business process outsourcing, bpo, Novarica, property & casualty,

Financial Advisers Not Including Life Insurance in Planning

Most insurers accept Facebook as a platform integral to their online strategies; indeed, one insurer reports that 30 percent of its Web traffic originates from Facebook.

Technology should provide AAA Club Partners members with two-way voice connectivity to support emergency services, enhanced AAA roadside assistance and hands-free calling.

Solution looks to improve cost efficiency, speed and effectiveness of live-chat customer service.

Online marketplace for E&S lines and program insurance looks to enable Crump’s underwriters, agencies to obtain real-time quotes.

Solution to reduce expenses, address customer retention and improve pricing, risk selection.

Humana’s contribution to mobile space wins a ‘People’s Choice’ Stevie Award.

Highmark, West Penn Allegheny Health System, Allscripts and Accenture have created a package of services to assist physicians in Western Pennsylvania to become meaningful users of electronic health records.

Benchmarking Firm Recognizes Newport Group’s Communications and Technology

Deal with Silicon Valley individual practice association forms accountable care organization designed to improve patient outcomes.

New program aims to assist employers in increasing disability productivity and smoothing transitions.

SCOR Completes Transamerica Re Acquisition

Mutual of Omaha Introduces Online Benefit Planning

Insurers Not Sweating Market Turmoil