Customer experience

Esurance Steps Up Facebook Efforts

Minimum standards set for insurers to participate in a Web-based exchange and offer qualified health plans

Effects of Non-Modeled Risk Not Understood: Aon Benfield

General agent chooses new policy administration and billing system.

Deferred income product designed to protect retirees against longevity risk.

Study: Best Heart Surgery Outcomes from Insured Patients

MassMutual Appoints Chief Customer Experience Officer

Aetna International’s website is equipped with multilingual search capabilities, supporting all languages on the site.

Social CRM may ultimately lose its cachet, but until then, the insurance industry is just beginning to explore the possibilities this new dimension of data provides.

Study: There’s Still More to Learn about Distracted Driving

life insurance, third-party administrators, Profit Sharing/401k Council of America

INN VIP Best Practice Award Winner Tom Hammond, Bolt Insurance Agency, describes the role standards play in his organization’s unique success. 

Ironshore Announces Social Networking Participation

Social networks and their features are changing the way we interact with the world, each other and with insurers. The insurance industry will be forced to respond.

insurance claims, property, casualty, fraud, HVAC

10 Named 2011 Women in Insurance Leadership Winners

Vehicle Theft on Decline 7 Years Running

New Aite Group report examines how vendor offerings afford insurers opportunity to transform the process.

Estrich Tapped as IASA President

PCI Lists Worst Cities, States for Towing