Customer experience

Digital Insurance spoke with Rose Hall, head of innovation for the Americas at AXA XL.

Digital Insurance spoke with Bill Martin about how technology fits into overall growth strategies and what's ahead for the industry.

Several tips for standing out against competitors without ads.

Lloyd's Lab participation helps provider develop data and communication capabilities

Financial services firms are focusing on essential risk-related priorities, but must not lose sight of the importance of innovative technologies that drive business forward.

It's clear that insurers must modernize every part of their back office.

Payments processor makes global scale possible for insurtechs

Rising repair costs and lack of insurance education contribute to coverage gaps.

At the heart of the industry's self-billing challenges is data — how it's stored, how it moves between partners, how it's cleaned for use.

Growing up surrounded by search technologies, online shopping, and mobile apps means that these digital natives have come to expect speed and efficiency.