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Benchmark study shows health insurers rank last among 17 industries, including auto, homeowner and life insurers, in customer loyalty.
February 18 -
Amica Mutual, USAA among insurers on J.D. Power and Associates list of 40 service champions.
February 18 -
Although nine insurer groups experienced asbestos and environmental (A&E) losses of at least $100 million during 2009, up from six groups in 2008, the increase is still “manageable,” notes A.M. Best.
February 18 -
The insurer announced that it's letting Florida policyholders sign up for a program that tracks their driving habits and adjusts their rates accordingly.
February 17
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Results of a new survey indicate customers are willing to pay more for simpler products and experiences, but rate insurance last, viewing it as the most complex of all industries.
February 16 -
According to a survey, 64.3% of insurance producers do not follow up on prospective customer lists at least once per week, and nearly 16% do not employ a pipeline management system.
February 16 -
Insurers and agents may want to keep an eye on how their financial services brethren are serving their clients via the mobile space.
February 16 -
No going back from a wireless world; research says 2011 is tipping point of consumer devices in the enterprise.
February 15 -
For the sixth consecutive year, MetLife earns a designation based on quality customer service.
February 14 -
To navigate through the changing market, insurers will think, act and spend differently in 2011.
February 14 -
Mobile devices are booming, but may never become the computing platform of choice for enterprises.
February 11
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A new report from New-York-based Novarica offers a framework for insurers to use when making decisions about one of the most important arms of its distribution channel: the agent portal. The report, based on interviews with benchmark companies and vendor activities in the area of agent portal software, points to some clearly emerging trends:
February 10 -
What do customers want? Whether an insurance carrier is selling direct to consumer or though a multi-layered distribution network, the customer presents an ongoing challenge. Insurance marketers are often trying to hit a moving target as they evaluate the secret sauce to customer engagement.
February 9 -
American International Group Inc. announced today that it plans to raise the loss reserves for its Chartis property/casualty business.
February 9 -
A new report lists the hottest insurers based on yesterday's trading activity.
February 8 -
Mobile browsers, which are readily available and can be supported on any mobile device, may be a better option for insurance IT departments with overstretched resources.
February 7 -
iPads enhance speed-to-market with timely information and resources for financial professionals, The Hartford says.
February 7 -
Unit to provide personal-use aircraft owners, as well as corporations and airports, with physical damage, liability and workers' comp coverage.
February 4 -
State exchanges are receiving funding support to launch, but must find a way to be self-sustaining afterward.
February 4 -
Todays CIO should be less a technologist, and more a business person who creates advantages and differentiators using technology
February 3
