Customer experience

Free app enables members to manage their banking, insurance, and investment accounts, as well as receive financial advice on their iPad.

Google’s Android may have become the world’s leading smartphone platform, but many U.S. insurers are taking a wait-and-see approach to adoption.

J.D. Power and Associates’ certification program recognizes company for sixth consecutive year.

CEO Benmosche announces that AIG intends to upgrade technology used by its Advisors Group; hopes efforts will attract new advisers.

Understanding how to leverage social media, winning customer loyalty through service and finding new innovations can make a world of difference for insurers.

Many financial services firms are finding ways to leverage the sales potential of the iPad.

Brokers leery of additional costs as SEC recommends creation of a common fiduciary standard.

Insurers may be interested to learn how banks are getting customers to "like" them on Facebook.

Innovation is all around us, in awards programs and in the ways INN presents information.

Insurers' diversity, originality and pluck play a role in best practices.

Budget numbers show carriers are serious about mobile applications in 2011.

Blue Cross Blue Shield of Massachusetts’ payment reform initiative shows success in improving patient care, lowering cost trends.

Keith Jensen, chief marketing officer, Plymouth Rock Cos., provides insight into the insurer's award-winning customer experience project.

User experience solution designed to provide enhanced service to distribution channels, beginning with agents and internal users.

Finance 3.1 CRM solution features new functionality and enhancements to existing capabilities.

NBIC completes implementation of PipelineClaims 4.2 software as part of its legacy modernization strategy.

Apple nearly doubled the number of total Android activations of phones or tablets for enterprises in 2010, a report finds.

A survey says small business decision-makers prefer tech-savvy insurers, but how many carriers currently have the tools in place to win their business?

To which potential customer are you more likely to extend a policy: one of the subjects of Discovery Channel's Dangerous Catch, or Fred, who's pushing paper all day a few cubes away?

Thanks largely to increased regulation, insurers will demand innovation, transparency and stability from sourcing providers.