Customer experience

The insurance industry is looking for the right standards and practices for the use of smart home devices in homeowners insurance.

The platform uses 14 questions plus data provided by the insureds to generate up to four specific quotes. 

The need to provide an outstanding customer experience is key in an industry where the client is only one step away from potential disaster.

Technology can help during difficult economic times and it can present new avenues for growth.

Keynova releases its Q4 Online Insurance Scorecard of top P&C insurers.

If your insurance company is looking for employees in these roles, competition is stiff.

A recent survey of executives at small commercial lines insurers reveals some shifts in what is driving distribution investment decisions.

To stay ahead, insurers must assess the factors shaping the industry including emerging technologies.

Working together with new incumbents, customers and internal employees is a trend we will see take off.

Digital first notice of loss increases overall satisfaction for customers who use those tools.