Customer experience

Insurers want to engage distribution network, drum up sales with technology.

Banks are starting to allow non-Web banking customers to access their accounts via their mobile devices; would this also work for insurers?

Insurers must devise a plan to communicate with aggregators, properly utilize agents and create an effective multi-channel management strategy.

Regulators at the U.S. Securities and Exchange Commission have directed The Hartford Financial Services Group Inc., to provide additional details on $2.1 billion of securities that have traded at less than half of what the company says they're worth for more than a year, Bloomberg reports.

Health insurers using “accounting tricks” to undercut the MLR law, charges political action group.

As also seen in the United States, technology isn’t the only deciding factor for UK brokers placing business, according to a new survey.

Directors' and officers' liability insurance (D&O), along with errors and omissions (E&O) coverage and fiduciary liability, constitute property and casualty (P&C) insurers' most direct underwriting exposure to the financial crisis, says Moody's Investors Service.

ISO and Atmospheric and Environmental Research team to deliver instant online weather forensic data through ISO ClaimSearch.

Recent study notes low customer satisfaction among corporate risk managers as carriers and brokers retrench to improve their own bottom lines.

Commercial property & casualty business is suffering from excess capacity in the hunt for market share, resulting in another quarter of declining renewal pricing, according to The Council of Insurance Agents & Brokers’ second quarter Commercial P/C Market Index Survey. On average, renewal rates dropped by about 6% in the second quarter, compared with a 5% decrease in the first quarter of 2010, notes CIAB.

Giving customers what they want seems like a no-brainer, but where do we draw the line between service and servitude?

Ascinsure Specialty Risk to offer insurance solutions for crane owners and operators, scaffolding, rental equipment and party goods dealers and all types of inland marine markets.

Insurers may want to note that as the use of mobile banking increases, many consumers still prefer traditional channels for more-complex transactions.

Imagine the benefit of agents logging in and accessing application processing or customer verification services, or internal departments helping with claims processing or adjusters in the field.

To reach consumers, the confectioner, like many insurers lately, is eschewing traditional e-mail marketing in favor of social media.

A survey shows that 3% of firms were “customer-centric organizations,” while 33% of firms were “customer-oblivious organizations.”

The Department of Health and Human Services says it wants "well-intentioned providers to become meaningful users of electronic health records."

Allegient Systems’ Expense and Reporting Management Suite will provide Southern Pioneer with legal bill review and performance management services.

Agents responding to a survey say their customer service reps save several hours daily by using electronic, real-time carrier sites/portals, but there’s still room for improvement.

The platform should help Dearborn National eliminate the cost of keeping up with changes to desktop word processing tools.