Customer experience

Google Buzz users went nuts when their contacts were assembled without their consent, but other social media users are only too happy to air every piece of dirty laundry in their baskets to anyone who will listen.

America's Health Insurance Plans and the Blue Cross and Blue Shield Association lead the collaboration.

Insurers don’t buy tech for policyholders to tell them how pretty their bill is but, instead, as part of a bigger strategy to do something for the business.

The Toyota recall is the perfect opportunity for carriers to encourage online self-service.

Speed is an important part of the equation that yields customer satisfaction and begets retention, but not at the cost of relationship building.

Insurer to offer free identity theft consultation and restoration services after hard drives containing protected health information on at least 521,761 members were stolen.

The Independent Insurance Agents & Brokers of New York’s Outstanding Company Partner Awards are presented to carriers that earned the highest scores in the association’s industry performance index.

With Toyota owners being assured yesterday by PCI that their claims will be covered, auto insurers deliberate taking action against the vehicle manufacturer to recoup costs.

Experts believe companies should gradually immerse themselves in social networking strategies—not dash in an all-at-once fashion.

Study finds nearly 20% of life insurance producers willing to switch to another carrier whose culture, style and office support are a better fit.

Insurer qualified its overall growth objective of working with agents who can provide “superior levels of customer service.”

The insurer says many features of the iPhone app and mobile site are useful regardless of whether a person is insured by Progressive.

The acquisition brings Confie Seguros closer to its effort to become the leading national insurance distribution company primarily focused on the needs of Hispanic consumers.

USAA tops list of insurers garnering high marks for being perceived as doing what’s best for their customers, not just their bottom line.

Critic contends that all this cloud terminology is sort of silly, and suggest that it may even be setting the industry back.

A panel of four C-level insurance executives agree: the economic crisis has changed the competitive landscape. Just what they intend to do about it is another matter.

Esurance is reaping significant rewards by revolutionizing its customers' online claims experiences.

Carriers look to business-specific social networking tools to improve their interactions with producers.

Just a few pieces of information may be all that is needed to identify you—yet new methods make breaching your privacy even easier.

The workers’ comp carrier adds auto and general liability to expand its offerings.