Customer experience

P&C insurer's IT exec tells INN that collaboration between IT and the business helps it preserve award-winning customer experience.

The Munich Re subsidiary has bought Meshify outright, following a strategy of making investments in other IoT companies.

The upgrade will provide Midwest Builders’ Casualty with easier integration capabilities of other third-party vendor technology.

As Hurricane Matthew rolls onto the southeastern coast of the U.S., insurance carriers are leveraging the increased connectivity of their customer base to get important information out.

Slice's policies can be purchased online or via mobile app.

A reported $250,000 in damages was prevented across 14 different churches thanks to installed sensors, according to the companies.

For a better customer experience, insurers should take a look at customers' travels through their processes.

The insurance software company is tapping into IBM's cognitive computing platform Watson for joint offering.

The company expands its suite of Labs of Forward Thinking.

AIG's customer-focused design roadmap guides value proposition development and introduces key steps to integrating customer insight, exec says,