Customer service

The israeli vendor will merge Adaptik's core offerings with its cloud-based analytics platform.

Insurers looking to leverage automated, AI-driven customer communications need to make sure they offer value.

Industry partnerships lower the cost of going digital for incumbents, while also providing an extra revenue source for startups.

As the first member of tech company Roost's Home Telematics Consortium, the insurer will distribute kits to customers, in return for data that will help enhance pricing accuracy and loss mitigation.

Though many insurers still feel they are behind in innovation, all are taking steps to build capabilities.

Tech leaders note, however, that technology can't succeed without organizational incentives that focus on customer engagement.

The company's SelfieQuote.com is a major component of its 2018 plans to grow its customer base among younger consumers.

Vendor will offer insurtechs the opportunity to showcase their technology as ancillary features on its flagship InsurancePlatform.

The Dwellbeing tool gives insureds a place to record usage data, giving customers a better sense of personal risk.

Vendor will integrate new claims, billing and distribution management tools into its existing cloud-based platform.