Customer service

The move is intended to bolster the insurer's connected car and mobile technology capabilities.

Todd Fancher will lead the carrier’s strategic investment in artificial intelligence, machine learning and advanced analytics aimed at better customer service.

Artificial intelligence continues to be top off mind for insurance carriers, as they work collect new forms of data and interact with customers using smarter digital channels.

Even if the end goal is to have chatbots available across all modes of support and service, such strategic projects start best with tactical investments.

The auto insurer will be the first to integrate with a platform that will simplify real-time verification of coverage.

While Silicon Valley aims for raw profits, carriers are looking for revolutionary solutions to improve their producs, say panelists at EY event.

Many organizations are harnessing only a fraction of the potential value of analytics and thus missing out on the chance to turn insights into a competitive advantage.

Sid Gandhi will lead the insurer's digital, IT and business technology teams to boost customer experience.

The insurtech offers crowd-sourced insurance ratings for consumers looking to purchase homeowners, renters or car insurance policies.

American Family Insurance built a team from diverse backgrounds to develop digital initiatives.