Customer service

Carrier is looking to develop customer experience comparable to that of Amazon and Google, according to Cathleen Scerbo, VP of IT business operations.

Retail veteran lent her expertise to the launch of TruStage, CUNA Mutual’s consumer retail brand, which she manages as senior vice president.

Captured images from planes are run through the insurer's analytics software to reimburse policyholders on flooded automobiles.

Nabil Hachem joins the insurer from the Novartis Institute for BioMedical Research.

With more powerful tools on the way, new technologies are already improving hurricane risk and claims management.

With data warehouses and modern reporting tools, insurers are better equipped to understand the impact of the catastrophes.

Replacing obsolete tools with a modern solution reduces costs despite significant business growth and supplies heretofore-unavailable analytics to unlock business insights.

Common problems include slow performance, difficulty troubleshooting issues and application downtime, according to a survey of IT execs.

Insurer hints its future capabilities on the smart device will include bill pay and assets for the newly released Echo Show.

Most innovation plans do not account for emerging industry trends like insurtech disruption and IoT adoption, study finds.