Customer service

Valuable insights into the most pressing workers' comp concerns.

Mobile technology is reshaping the future of the insurance sector.

In the age of rapid digital transformation, insurers are at a crossroads: embrace innovation or get left behind.

What steps can be taken to successfully navigate through this difficult, complex market?

A recap of the DIGIN 2024 event in Boca Raton, Florida.

Zurich and Aon launch clean energy insurance facility and Mercury expands virtual home inspections, plus other insurtech news.

Debunking four common misconceptions about life insurance.

The rapidly increasing expectations of policyholders and agents have accelerated the need for transformation.

DIGIN 2024 held June 27 and 28 in Boca Raton, Florida included panels and discussions around innovations within the insurance industry.

Progressive scored first overall for online user experience in the Q2 2024 Online Insurance Scorecard from Keynova. State Farm and USAA tied for second.

Climate change is now a third-party player, and it's changing the rules of the game.

The challenges to digital transformation value realization are deeply ingrained in the structural and cultural fabric of insurance organizations.

Over three-fourths, 76%, of consumers have reviewed their insurance policies in the past six months or plan to do so by the end of the year, according to Nationwide's 2024 Economic Impact research.

Casey Kempton, president of personal lines at Nationwide, addressing the Insurtech Insights conference, said carriers should work to educate policyholders about what to expect from weather claims.

New insurance intelligence tools and platforms aren't replacing agents—they're empowering them.

Insurers using AI to enhance their customer service need to set specific goals, identify assets and focus on ethical practices.

Digital channels are critical for auto insurance shopping and services, according to the J.D. Power 2024 U.S. Insurance Digital Experience Study.

The latest TransUnion report on insurance shopping trends found, like J.D. Power's research, that auto insurance shopping has increased again after dropping at the end of 2023.