Customer service

Paper checks continue to comprise a significant portion of transactions in the P&C sector.

Technology has been rapidly transforming the workplace benefits landscape.

Predictive analytics can help insurers retain customers, identify fraud and process claims.

The shift to electronic insurance payouts is an undeniable win-win.

Digital transformation can take many forms, customer experience and operational efficiency remain priorities.

Insurance professionals face a daunting year with a myriad of challenges, but are hopeful they can capitalize on potential opportunities.

By embracing emerging technology like AI, auto insurers can future proof their businesses and stay competitive.

Health insurers need to be careful that the AI systems they use create efficiency without introducing costly and unfortunate errors.

The industry's digital transformation is ushering in a new era of risk management. By embracing cloud-based solutions, streamlining processes and integrating automation.

Remote workers traveling abroad can receive medical emergency and trip interruption coverage and submit claims from anywhere in the world.

OpenAI's ChatGPT is poised to redefine how insurers interact with clients.

The J.D. Power 2023 U.S. Claims Digital Experience Study shows overall customer satisfaction with digital experiences is down from last year.

Big data can tell carriers about potential customers and make a preliminary decision on their insurability.

Allstate adds a gas finder from GasBuddy and a parking reservation platform using SpotHero.

For several years, Brooke Vemuri, vice president of business transformation and engineering at Legal & General America, the U.S. life insurance unit of the global financial company, has led improvements to the carrier's sales, onboarding and other operations processes.

By freeing associates to exercise higher-level judgment, Gen AI could make a 'bionic enterprise' possible, Nationwide's CTO says.

UBI and telematics program information from the top auto insurers.

The first step: every agency needs a disaster plan which outlines a course of action if an event occurs. Owners should identify the most likely disasters and determine key steps to take. Will employees evacuate or stay put? How will they communicate with customers? How can they begin working again?

Cota Capital developed a framework of six pillars to evaluate the viability of embedded insurance opportunities.