Customer service

No longer is a simple customer transaction an event that is unlikely to damage a company’s reputation and brand.

Underwriting and billing solution designed to help carriers quickly respond to business demands and offer broader product range across distribution channels.

Deal designed to expand bank, broker-dealer, wealth management and international customer base.

Employee benefits software developer named best eBusiness site from more than 1,300 entries at eHealthcare Leadership Awards.

Insurers may be interested to keep an eye on how banks navigate the still uncharted social media waters.

Economic disparity and global governance failures are central risks in the global risk landscape, exacerbating and driving a range of other risks, notes a report issued by the World Economic Forum.

MetLife’s Growth and Guaranteed Income variable annuity has a living benefit, and is exclusively distributed by Fidelity.

Aflac’s CIO discusses how technology has made a significant difference for the company’s agents and employees.

After what seemed like a lull over the holidays, spammers are back at it with renewed gusto, and social networking sites offer fertile ground for growth.

The finalists were analyzed and winners named in the areas of underwriting, distribution and technology.

Thanks to new distribution channels and self-service options, insurer IT spend drivers shifting from cost control to growth-enabling.

The NexJ solution is designed to integrate lead and contact info from multiple systems to provide a single view of the customer across the enterprise.

To say that small insurers have been hard hit by the recession is an understatement. Representing approximately $71B in direct premiums, the sector faces constraints affecting long-term growth. As most analysts will agree, the small insurance business market has been squeezed in a contraction not seen in decades, and in spite of expectations to the contrary, the market has not regrouped in 2010.

App turns iPhone or iPod touch to fully integrated extension of office connection.

Insurers may be interested to see how the bank is leveraging new technology to converse with customers online.

How can insurers protect privacy when insureds place so little value on it?

Based on input from employees, Northwestern, Travelers among top 50.

National Insurance Producer Registry add states reaches 100-million transaction milestone.

Truck insurer to feature chairman in satellite radio ad campaign.

European insurers need to be become more cost-efficient to counter stagnating premiums.