Customer service

Advancements in mobile deposit technologies in the coming year may be of interest to insurers.

New York-based ACE Ltd. completed its acquisition of Rain and Hail Insurance Service Inc. for approximately $1.1 billion in cash. Prior to the acquisition ACE had owned approximately 20% of the outstanding common stock of Rain and Hail. The purchase price reflects a dollar-for-dollar adjustment as required under the merger agreement to account for an increase to Rain and Hail’s book value that occurred between December 31, 2009, and the closing of the transaction.

One thing is certain: Technology will play the most prominent role in all efforts.

Insurers may learn something from banks' successes in the social media realm.

Survey finds misgivings about annuities rampant in wake of financial crisis.

SSA & Co. predicts 2011 will feature more complexity in the insurance industry and less customer service outsourcing.

Insurer revamps website with research and tools to help employers manage the issue of absence administration.

GloveBox mobile app to provide customers access to account information, roadside help and a variety of resources on the go.

Insurers may want to take heed of these trends and incorporate them into their own customer experience strategies.

Courses designed to help financial planners to high-net-worth families deal with issues as they arise.

True2Form Collision Repair Centers will be added to the Innovation Auto Managed Repair Network

SQM’s “Highest Customer Satisfaction by Industry” award goes to Jackson National Life for the sixth time.

Study of online acquisition methodologies notes lack of swift follow-up, other inefficiencies hampering insurance carriers.

The current mind-set of most P&C insurers in India is to utilize technology as a tool to realize efficiencies and streamline operations at the same time, keeping the focus on growth and reduction in costs, according to a new report from Celent. The sector is expected to invest close to US$1.43 billion in technology by 2014.

Health insurers fared poorly in annual ASCI customer satisfaction survey, rating only marginally better than airlines, newspapers and the government.

A FINRA survey finds “a significant disparity” in the general financial literacy of Americans on a state-by-state basis.

Kenneth Petersen, CEO, Encharter Insurance, shares the story behind the company’s social networking initiative. Encharter's project placed second in the Customer Experience category.

The modern-day searching and buying patterns used by consumer for insurance are shifting, and insurance companies cannot rely on traditional channel strategies to reach them, according to a study released by IBM today.

Towers Watson survey says insurers are increasingly employing predictive modeling as rates continue to be weighed down by excess capacity.

Surprisingly little data combined with new technology can uncover connections between individuals that may hurt insurers and insureds.