Customer service

Study shows consumers want responsiveness, but clearly they also don’t trust portals when it comes to more difficult issues.

The distribution channels for the insurance market in Asian countries are diversifying, according to research released by Boston-based research and consulting firm Celent.

A J.D. Power and Associates study finds that cost management is of secondary importance—behind customer service—to employers buying health insurance.

New Novarica report examines the rise of modern claims offerings.

Social media is driving sales, product and service strategies.

The partnership will allow contracts to be stored in ExamOne’s system via BlueFrog’s PolicyBox policy delivery program.

Standard Poor's Ratings Services issued a statement today charging that the fundamental structure of the U.K. life insurance sector is changing. Life insurers over the next few years will have to adapt their business models at both the local and European levels to accommodate changes due to economic weakness and regulatory changes, notes the rating agency. Market consolidation could accelerate and product economics could be reappraised, with renewed attention on distribution models, notes S&P.

Insurers should look at how many websites they're running, what they cost and if any of those services could be merged onto cheaper platforms.

A Gartner study says the number of people globally who use a mobile phone to make payments is expected to expand to 108.6 million by the end of 2010.

Insurers may want to keep an eye on Obopay's mobile payment gambit in Africa—the latest in its string of marketing strategies.

FM Global says the industry well capitalized to withstand potential strong storms.

INN announces the results of its fifth annual program recognizing the distinct and outstanding accomplishments and contributions of women in the insurance industry.

AgencyPoint, the insurer's agent recruiting and training center, is located in Cincinnati.

Traditional carriers beginning to catch up to direct-to-consumer players in their ability to enhance the user experience, notes a new report.

BindExpress Portal is designed to enable Barton and its agents to quote and bind new business policies.

Purchase rates continue to climb as rates fall, according to a new report.

CIGNA was honored as having the best customer service team of the year across all U.S. businesses.

Pundits and analysts are having a field day with social media for insurance, but is it really that big of a deal?

Solution designed to allow insurance customers to pay bills, download ID cards, report claims and file endorsements with attachments.

Insurers being swept up in the current iPhone furor may want to watch as mobile banking customers continue to clamor for Android apps that still aren't available.