Customer service

Accenture survey finds that insurers plan to spend an average of $84 million to improve multi-channel strategies.

Carriers need to spend to optimize current business processes while simultaneously laying the foundation for future growth.

A surprising reprimand of national politicians and a less surprising disregard for the industry highlighted the conference’s first day.

INN’s 2010 Vanguards in Insurance Practices Awards represent true votes of confidence by insurers who rate the value provided by technology solution providers.

The calculator is intended to increase life insurance sales opportunities for producers.

We provide insurance for those whose identities are stolen, so why not add preventive services?

What do annuity sales and base runners have in common? Both continue to slide.

The Employer Wellness Solution is designed to lower absenteeism by helping employees to live healthier lives.

Insurers face an uphill battle when it comes to claims management, according to James Swayze, president and CEO of Symbility Solutions, Toronto. Swayze, who presented on the topic at the 2010 PLRB Claims Conference last week in San Antonio, presented results of a JD Power & Associates study that revealed 46% decline in client satisfaction scores for property claims between 2004 and 2008, and a rising claims process cycle time that averages 18.6 days to close.

LifeGuard Freedom 6 Net features a Joint Option to guarantee income for policyholders, and a 6% bonus for the first 10 years if no withdrawals are made.

Progressive named Joanna Wright of Harvey Monteith Insurance the winner of its contest.

The boundary between where social networking for an employer stops, and personal networking begins keeps getting fuzzier and fuzzier.

It apparently will take more than a visit from the Dali Lama to rebuild Conseco’s name and reputation as a stable financial services leader in Medicare supplement, long-term care, life and annuity products.

The stalwart reputation garnered by global insurance companies over the years may be fleeting, according to a report by rating agency A.M. Best.

Progressive Insurance has become a financial sponsor of the Real Time/Download Campaign, an initiative to drive greater efficiency through the Independent Agency System.

And so the soft market continues to slither on. Premium and corresponding rates for all lines of commercial property/casualty business in the United States were down 4% in April, mirroring a steady trend throughout the beginning of 2010, according to the latest MarketScout Market Barometer.

CRM provider says it’s reached 500% compound annual growth rate over the past three years, and will use the money to further its growth.

Mobile tool designed to help drivers following auto accidents.

Nearly one-third of survey respondents use search engines first when researching policy options.

INN announces a call for nominations for the 2010 Women in Insurance Leadership program.