Customer service

There is more good news for the life insurance industry as new numbers frame how far the industry has bounced back from the woes spurred by the financial crisis. According to 2009 statutory financial results for top-tier life insurers and life groups from SNL Financial, Charlottesville, Va., U.S. life insurers recovered all of the capital and surplus they lost amid the global financial crisis over the course of 2009.

A new study charts the progress of carriers in ease of doing business.

The seeming over-abundance of accolades can obscure real business accomplishments.

In this final part of a series covering INN's 3rd annual INNovators program winners, the experiences of the Runners Up-MetLife and The Phoenix-provide a glimpse into the challenges to, and ultimate benefits of, innovation.

How the top six bank life programs make it work.

For insurers like SafeAuto that heavily rely on online consumer engagement, robust application uptime and performance means the difference been competitive edge and sure trouble.

Insurers should keep apprised of Twitter, LinkedIn and Facebook's latest developments, as they could have profound effects on the business.

Social media outlets are hot marketing tools—and dangerous security risks. What’s an insurer to do?

Tealeaf 8 is designed to measure Web site experience in real-time by identifying patterns of behavior that signify customer struggle.

Online tool enables single, uniform reporting to multiple entities.

Insurers’ self-service strategies should be about bringing together process management and customer experience management.

The two companies announced a partnership to couple DocuSign’s signature technology with iPipeline’s e-Policy Solution.

With economy leveling, carriers are opening new offices nationwide.

Insurers plotting mobile payment plans would be wise to watch what unfolds as Apple decides the iPhone's future as a mobile payment device.

Reaching out to touch someone via the Yellow Pages and other conventional marketing tools has been rendered ineffective as insurers attract customers using LinkedIn, Facebook.

Making its auto insurance application available on Google’s mobile Android smartphones, Progressive sees immediate uptick in Web site traffic.

Blue Shield of California will identify on its Web site physicians in the state who score above average in up to eight quality measures.

WorkCenter Loss Total 4.0 combines Mitchell’s processing solutions with J.D. Power’s data analysis and pricing capabilities.

With consumers using digital tools to search for information before making an insurance purchase, insurers must plan accordingly, a new report says.

A university study implies that young people are just as concerned as baby boomers about online privacy, but the details tell a different story.