Customer service

Insurer says HP Exstream offers interactive and real-time capabilities that allow for convenient distribution of documents to policyholders.

Letting customers do the work for themselves obviously saves money for insurers, but why don’t more customers do it?

Insurers must link plans to the overall company strategy already in use, and expect detours along the way, Gartner analysts say.

Why should insurers use social networks? Celent provides three principle reasons.

After more than 100 hours of interviews with insurance execs, SMA unearthed 10 common initiatives regarding market recovery and future changes.

If Tiger Woods' image can have such a profound effect on Gatorade and Nike's bottom lines, can characters in insurers' ad campaigns do the same?

Survey results raise questions about bancassurance being the preferred channel, as insurance Web sites and aggregators gain ground.

CMS served Aetna with an intermediate sanction notice because the insurer didn't comply with rules about changing drug-plan designs.

The iPad may help in achieving mass adoption of electronic signatures in the agent channel.

The auto insurer relaunched its Web site in an effort to ease navigation and simplify the quote process.

Analysts skeptical of The Hartford's new plan to cross-sell its life and retirement capabilities to existing customers who own businesses.

Gartner lists technologies that will challenge business processes, support new business models and drive revenue growth.

Insurer announces three-pronged organizational structure to target small and medium-sized business.

Zurich’s free Web-based program is designed to help companies recognize emerging business risks, and provide recommendations for strategic solutions.

It’s no surprise that customers don’t relate well to the machinations of our customer-facing software.

But will the stimulus be enough to boost adoption of costly electronic and personal health records?

Recognizing the need for change, Allstate developed a multi-channel distribution strategy to present a new cohesive, collaborative face to its customers.

In order to keep up with shifting customer demands, insurers need to offer a diverse array of payment options.

Study sees carriers increasing investment in customer-facing technologies.

The challenge for insurers, experts say, is to stay focused on the customer, but without additional funding to do so.