Customer service

Report highlights data integration pitfalls as backdrop to achieving objectives.

Unveiling a customer acquisition solution, Pegasystems addresses the technology needs of health insurers that need to meet growth driven by health care reform.

Health insurer focused on creating an online community for members and customers.

New research finds insurers also are missing out by not consistently responding to sales-related e-mails, or cross-selling on the phone.

This is the fifth consecutive year MetLife has earned this designation from Purdue University's Center for Customer-Driven Quality.

Any organization connected to health care is going to need lots of expertise in data management and architecture sooner than later.

Duck Creek Policy Administration and Duck Creek Billing will allow Torus Specialty Insurance to expand into other specialty and primary lines.

A new Guardian Life survey sees a dramatic increase in percentage of employees who rely on the Internet to access and manage their benefits.

A new study finds customers of P&C insurers more likely to recommend their carrier to others.

Latest version of the billing system for property/casualty insurers is designed to allow insurers to bill policyholders with higher level of functionality.

Expansion spurred by BPO deal with health care technology and services provider, and includes long-term plans to service insurance sector.

The agreement says Pegasystems will pay $161.5 million for the CRM software/services provider.

Survey shows young adults, men and high-income earners most use social media for insurance research and communication.

Equitable Life of Canada will use HP Exstream to manage customer care services in multiple languages.

Insurers shouldn't ignore developing mobile apps for customers, integrating social media across all activities and honing multi-channel communications.

Sure, online health care will save time and money, but it will also alienate patients from their providers.

The average large insurance company has 13 Twitter accounts, according to the study.

One in five U.S. life insurance policies sold through direct channels, and the number of consumers who bought insurance online has doubled since 2006, says survey.

UK consumers have learned that their loyalty is usually rewarded with a hike in premiums.

Golden Bear will use the WebWriter Enterprise program to assist with policy admin, claims, billing, accounting and reassurance for its personal and commercial lines businesses.