Customer service

The Centers for Medicare and Medicaid Services (CMS) currently is weighing all the options, but no ruling is expected until December.

E-onboarding helps new dentists join the CIGNA network faster, reducing time filling out paperwork by more than 85%.

Insurers can learn from best practices in the retail industry, where companies know the value of looking after the customer.

The password-protected eligibility tool is accessible through Zurich Integrated Products unit’s Web site.

Know of an insurer, agency or brokerage that led or contributed to an innovative business application, innovation or project? Nominate them for the 3rd annual award program.

The AskBlue site is designed for individuals who are uninsured, unemployed, have lost employer-based coverage or are not eligible for group benefits.

Rather than cutting costs to deal with the economy, insurers should focus on distribution channels, customer service and eliminating non-value added work.

Insurers should shift the focus of their ads from feel-good messages to what really matters to their customers.

Respondents in a Consumer Reports survey say Amica Mutual Group, USAA Group and the Chubb Group top the list of carriers offering satisfactory claims services.

Social networking has infiltrated consumers' lives, and insurers are using it to alter brand images.

As merits of the technology improve, life insurers are implementing e-signatures to achieve a competitive advantage.

Insurers are finding self-service portals to be an important distribution channel and are taking steps to improve functionality.

Research reveals gap in health, life insurance direct marketing to Gens X and Y.

A Towers Perrin survey finds customer experience as the key driver, while predictive modeling has been slow to make inroads.

It’s said the insurance industry is a slow technology adopter, but maybe insurers are justifiably skeptical that the technology doesn’t meet its role-based needs.

AXA Equitable Life Insurance, Conseco Inc. and Midland National Life Insurance Co. are some of the companies to receive recognition for technology and quality enhancement.

With co-branded URL addresses, brokerage firms can use the tool to generate qualified leads.

A recent survey shows auto insurance buyers are ready for a change, and depending on the target market, insurers can take action.

While the tangible savings to paperless include decreases in postage and paper costs, the fringe benefit for insurers is potentially tapping into the growing eco-friendly customer segment.

Short-term hard returns may be elusive, but the long view reveals soft returns aplenty.