Customer service

In an effort to instill confidence in insured retirement strategies by advocating for the consumer, NAVA has rebranded, immediately becoming the Insured Retirement Institute (IRI) http://www.IRIonline.org, now based in Washington, D.C. Along with the name change is a new staff focused on ensuring the insured retirement strategies industry thrives in the future, while protecting the consumers who invest in guaranteed income products such as annuities and promoting the highest ethical standards.

Online insurance aggregator Esurance is targeting a new demographic with a new marketing ploy: Bollywood fans invited to create Bollywood videos with the insurer’s iconic character Erin Esurance. Bollywood, a Hindi-language film industry based in Mumbai, India, has become popular to date due to its inclusion in the Oscar-winning film “Slum Dog Millionaire.”

Ohio Casualty, a Liberty Mutual Agency Markets regional company based in Fairfield, Ohio, reports that its commercial fleets Onboard Advisor is a first-of-its-kind fleet management solution helps companies increase fleet safety and productivity and save on commercial auto insurance premiums.

It’s probably no surprise that 80% of crashes and 65% of near-crashes involve driver distraction. But identifying those distractions—and confirming whether a particular distraction is the cause of an accident—may be harder to prove.

Building a brand appears to be tricky business. This is being proven with the 36-year-old, 110-story black Sears Tower skyscraper now renamed after the London-based insurance broker Willis Group Holdings.

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HIMSS sent a letter yesterday asserting the Certification Commission for Healthcare Information Technology (CCHIT) should be the sole certifying entity for EHRs.

Enhancements include geo-coding and full automation of quoting.

In a letter to the Office of the National Coordinator for Health Information Technology, vendor Enclarity said that without appropriate data management, the accuracy, efficacy and overall usefulness of EHRs can be called into question.

The portal, from eHealth Inc., will enable brokers and agents in Arkansas and Missouri to prepare quotes and submit applications for coverage.

While innovation within insurance companies may be stifled due to the tricky regulatory environment, auto insurers are quietly making waves.

Social networking sites such as Facebook are already key for many insurers attempting to increase brand awareness and engage in a dialogue with consumers.

Insurance.com reports an increase to $1,884, while CarInsurance.com reports an increase to $1,884.

Carriers willing to consider replacing legacy systems with cloud computing initiatives can reap many benefits.

Eight million Americans now opt for self-directed health plans, according to new survey.

Arch Re is employing a Web-based system to ease the manual burden of the insurers with which it works.

Insurers are finding enterprise mashups add a new dimension to the productivity promise of composite applications.

The company's Maxim Lifetime Asset Allocation Series offers three "glide paths," or ways in which their allocations change over time.

Given the prevailing economic concerns, insurers and brokers may be wise to look to financial planners as part of their customer service strategy.

What is the role of social media for UK insurers?