Customer service

A recently released study shows that fewer customers are shopping for another auto insurance provider, but insurers step up their satisfaction efforts.

The relationship between Humana and CUNA Mutual Group enables Humana’s Medicare products to be offered by CUNA Mutual’s call center.

The independent, wholesale broker of commercial property insurance moves to Iselin, N.J., to accommodate its growing business.

The key will be if the Office of National Insurance can deliver on its promise of greater uniformity of regulation among the states.

Carriers and agents are taking advantage of technology offerings to improve their communication.

The recent economic hardships have compelled motorists across the pond to take their time when shopping online for auto insurance.

ContactCenterWorld.com names MassMutual to the 2009 Top Performers in the Contact Center Industry.

Highmark’s PALS was recognized for its efforts in connecting senior citizens with other seniors in their community to enhance their physical and mental health, and reduce isolation by providing outlets to make new friends.

The iPhone app gives customers banking and investment access, including the ability to trade stocks, as well as car insurance functions such as filing insurance claims.

While new channels and options continue to arise, there has been no significant culling of existing channels, which could pose a problem, according to the firm.

ACORD LOMA and IASA will be a scant 10 days apart, but will marketing budgets support attendance at both?

Scalable software is designed to enhance customer service.

Agent-based insurers have been slow to develop a comprehensive multi-channel distribution strategy, and this could result in lost customers, lost agents and profitability struggles, according to a Forrester report.

Insurance business and IT executives agree that when an IT solution is on the table, IT is responsible for communication tied to its success.

The partnership seeks to enable P&C insurers to strengthen relationships with their clients and distribution channel partners.

Analysts say it could be a challenging time to introduce an advisory platform of any sort.

Sometimes the solution to reaching insurance company customers is deceptively simple.

The Nolan Company released a new report on the topic of service improvement and differentiation.

Anthem Blue Cross in California is extending its transparency initiative to 7.3 million new members in the following counties in the state: Ventura , Santa Barbara , San Luis Obispo , Kern, Sacramento/Placer and Yolo counties, San Diego , Imperial County , Orange County , San Joaquin/Valley, North Coast/North state, South Bay/South Coast, San Bernardino and Riverside .

Forrester research finds that 60% of U.S. insurers hope to replace their core applications and its underlying server infrastructure.