Customer service

Insurance IT vendors should readjust their approach to selling solutions in a way that better meets the needs of their customers.

Insurance technology vendors should heed these tips when working with the analyst community.

In a Benchmark Survey conducted by the Professional Insurance Agents Association, agency principals rated “adjust claims fairly” and “pays claims promptly” as the two top factors when evaluating an insurer.

The insurer expects in 2010 to expand its benefits by offering online, real-time, face-to-face consultations with physicians.

When developing a multichannel distribution strategy, focusing on agent commission, lead generation distribution and communication can help prevent an agent revolt.

The CORE initiative seeks to build industry consensus on the tightening of the HIPAA standards to streamline health care financial/administrative transactions.

Guy Carpenter expects the reinsurance acquisition to strengthen and diversify its position in North America.

A new survey from Aon Consulting reveals that nearly 60% of employers surveyed expect their overall health care costs to rise because of the COBRA subsidy.

Industry conferences shy away from vendor-led sessions.

Bill intends to protect elderly consumers from fraud.

Insurers say an Optional Federal Charter (OFC) will streamline distribution channels, lower administrative costs and provide more product choices and pricing options for policyholders.

Rich Internet applications offer insurers expanded opportunities to interact with customers, brokers and agents.

Carriers can see many benefits by providing service over the Web to commercial lines customers.

CIOs consider integration and cultural choices when deciding between Software-as-a-Service and on-premise CRM.

Recognizing the potential for relationship building, a number of insurers turn to social media.

Exclusive to INN: Ara Trembly, among industry thought leader contributors.

Elimination of contentious group support clause paves way for enactment of regulations.

As the importance of the Web as a service channel grows, carriers need to recognize the importance of mashups as a business tool.

Deloitte identifies attributes of Gen Y that will help insurers create a customer service model geared toward the growing consumer group.

A new Gartner study says that, despite the fact that fewer than 10% of surveyed organizations currently run the latest version of their CRM suite, business execs are overwhelmingly eying upgrades.