Customer service

Survey of auto repair facilities shows differences in repair quality, speed and customer experience.

Survey results from 3,200 agency staff members show that more than half of agency management systems use real-time tools for inquiries or personal lines endorsements.

Resource Avenue is designed to enable general agencies, brokerage companies or producer or intermediary groups to easily integrate ING sales support resources to their own password-protected Web site or intranet portals.

A new initiative, Project SwipeIT, seeks to standardize machine-readable health insurance identification cards.

Genworth’s Retirement and Protection Annuity Servicing and Annuity Internal Wholesaling teams have earned key recognitions for 2008.

Health insurers are finding ways to create operational and customer value from the technologies used for security and integrity of data.

Carriers seeking to boost profitability and retain customers are segmenting with greater sophistication.

The analyst's annual awards spotlight insurers that make the most effective use of technology.

Consumers are in need of guidance and engagement, and they don’t see these coming from insurers, according to a recent study.

The SC BlueStore takes the direct-to-consumer approach to new levels, with face-to-face customer service, a wellness station and the ability for walk-ins to purchase insurance.

A new agency/carrier survey reveals overall personal lines improved, outscoring commercial lines, which is on the decline.

The goal of the appropriation is to expand the use of electronic health records.

Insurance industry analyst Novarica cites high customer satisfaction survey results.

The New Jersey firm was rewarded by Trusted Choice, the branding program of the Independent Insurance Agents & Brokers of America Inc.

The insurer says its new site offers independent insurance agents free and low-cost, co-branded materials.

In an effort to achieve a nationwide electronic health information network, the former American Health Information Community brings together public-private sector members.

Company closures, layoffs, cost cutting, outsourcing and retirees who have had to return to the job market because of investment portfolio losses have combined to make it hard on today’s IT professionals.

Insurer targets unemployed with its health insurance guidance.

Principal’s defined contribution plan sponsor Web site ranked No. 1, participant site ranked No. 3 by DALBAR.

P&C insurers must be relentless in using predictive analytics in pursuit of optimal business outcomes.