Customer service

Ken A. Crerar, president of The Council of Insurance Agents & Brokers, issued a statement in response to testimony at the Nov. 16 hearing of the Senate Governmental Affairs Subcommittee on Financial Management, the Budget and International Security.

DARIEN, Ill.--Quotesmith.com Inc., a provider of insurance quotes from over 200 leading companies, has received a subpoena requesting documents and seeking information from the State of Illinois Department of Financial and Professional Regulation, Division of Insurance. Quotesmith.com intends to cooperate fully with the Illinois Division of Insurance.

New York, NY--MetLife announced that it's online employee benefits management portal, MetLink, received the 2004 E-Fusion award for Customer Service and Benefits Management. This prominent industry award, presented at the AM Best Insurance and Technology Conference, is awarded to insurance companies and their affiliates for outstanding, resourceful uses of technology in the insurance industry.

FALLS CHURCH, Va.--The Accredited Standards Committee (ASC) X12 and the Data Interchange Standards Association (DISA) have launched the ASC X12 Implementation Guide Request for Interpretation Web site.

The incentive of insurers to explore online learning, beside the low travel costs and reduction of lost agent and employee productivity, is the fact that carriers can turn around training relatively quickly. This is essential with so many new products, regulatory compliance requirements and other liability issues nipping at their heels.

PORTLAND, Ore.-- Standard Insurance Company, a subsidiary of StanCorp Financial Group, Inc., today announced the release of The Standard Select(SM) suite of insurance products, which feature enhancements to the company's Group Life, Long Term Disability (LTD) and Short Term Disability (STD) insurance options for small businesses.

Nothing tests the resolve of an insurance company's claims processing division more dramatically than a natural catastrophe.Typically, one natural disaster is enough to test the capabilities of the most competent claims units, but when four hurricanes struck the Southeast during a six-week period between August 13 and late September, it proved to be an unprecedented succession of disasters, insurers concur.

Insurance companies have been battling for high rankings on the search engines for years. Now, making an end-run around the search engine wars by simply paying for placement.With these firms, the game is no longer who is best at coding search-engine friendly pages. Instead, it's who is willing to bid the most for the most popular keywords used by people searching for insurance on the Web.

As it pertains to information technology strategies, life insurers are regarded by many industry experts as trailing their counterparts in the property/casualty and even health insurance sector.But when Waterloo, Ont.-based Manulife Financial of Canada in September announced plans to partner with CGI Group on a $100 million IT application outsourcing initiative, it presented further evidence that life insurance companies might be collectively poised to make a bolder commitment to IT strategy.

With the stakes--and their IT investments--high, many insurers have made it clear they aren't ready, willing or able to discard their legacy systems and migrate their applications completely to newer platforms.

When you're running an insurance company with a business model based on Internet distribution, you need to develop a top-notch Web site. That was management's goal when online insurer Esurance Inc. was launched in 2001 at the height of the dot-com bubble, and that's still the company's intention today.Esurance has implemented two new Web technologies over the past year to keep its Web site running smoothly and enable customers to effortlessly contact a service representative when they encounter a problem.

FRAMINGHAM, Mass.--Workscape, Inc., a proven provider of outsourced benefits and workforce management solutions, today announced the introduction of its new nationwide partner program. Known as the Workscape Broker Alliance Program, it is available to insurance brokers and consultants that service employers with greater than 2,500 benefits-eligible employees and wish to supplement their offering with Workscape's benefits administration solution, OneForce/Benefits.

HARTFORD, Conn.-- MassMutual Financial Group today introduced Web-based enrollment for its Strategic Edge group universal and group variable universal life insurance products, making participant enrollment fast, easy and accurate.

WARREN, N.J.--The Chubb Corporation today reported that net income in the third quarter of 2004 was $364.0 million or $1.88 per share, compared to $259.8 million ($1.37 per share) in the third quarter of 2003.

LOUISVILLE, Ky.-- In response to the growing need for affordable health benefit plans for small and mid-size employers, Humana Inc. today launched SmartExpress, a family of health insurance plans designed for businesses with 2 to 299 employees that want to better control and predict health care costs while giving their employees expanded benefits and a better health plan experience.

Newark, Calif.-- Risk Management Solutions (RMS), the world's leading provider of products and services for the management of catastrophe risk, is now offering software developer tools for its RiskLink and RiskBrowser systems. The RiskTools software development kit allows companies to efficiently integrate key components of RMS products into their internal underwriting and portfolio management systems, allowing users to access RMS decision support tools via internal system interfaces.

GREENSBORO, N.C. -- Jefferson Pilot Financial, one of the nation's leading providers of universal and variable universal life insurance and fixed annuities, recently expanded its continuing education program for insurance agents with five new courses of study.

LONDON and PRINCETON--Aon Re International has today announced that it has licensed the Pivot Point insurance transaction system from CATEX Inc. Pivot Point is a web-based system handling the full reinsurance process from business production and quoting through to IBA ledger.

The Blue Cross and Blue Shield Association (BCBSA) announced today that the Web site of its Technology Evaluation Center has been awarded Health Web Site Accreditation from URAC, a Washington, DC-based healthcare accrediting organization that establishes quality standards for the healthcare industry. The accreditation applies to the Technology Evaluation Center Web site at bcbs.com/tec

ALBANY, N.Y. -- New York Attorney General Eliot Spitzer sued insurance giants Marsh & McLennan, American International Group and several others Thursday, alleging policy brokers have been taking payoffs from insurance companies to steer corporate clients their way rather than get the best prices, as they are required.