Customer service

Solaria Labs has helped the insurer bring new ideas to market that impact all corners of its business, says innovation VP.

Companies are looking for tighter bonds with their customers, and insurance companies have lots of information to offer.

The new platform, Quick Quote, generates online quotes for customers who only input a home address using third-party data.

Grinnell Mutual's AVP of marketing and customer experience finds success focusing on the value of the company's service.

The life carrier is keen on finding the startups that will define insurance user experience and distribution in the future, says managing director Doug Russell.

Rising costs and frequency are driving carriers to develop reporting and appraisal apps, but customers are reticent to use the tools, says J.D. Power & Associates.

Technology and information management dominate the most wanted hires this year, with seven of the top 10 in the IT and analytics fields.

These insurtechs from Plug & Play's upcoming winter program are focused on providing solutions that insurers in any line of business can use.

The move follows earlier investments by the carrier in its website, customer portals and core systems.

Most consumers have already benefited from digital, mobile self-service, but have also been victims of tech gone wrong.

The insurer will continue to improve its machine learning technology as it adapts and learns from customer inquiries.

The primary uses are for sending alerts, notifications and reminders, marketing messages, streamlining account registration and protecting accounts with two-factor authentication.

How do insurance technology startups stand out in a crowded field? DI asked a few to show how.

Carrier will offer all policy services, from quoting to claims, completely online via its customer portals.

Artificial intelligence, intelligent apps, immersive-experience devices among Gartner’s technologies to watch.

Carriers need to listen to their policyholders' interaction desires and respond nimbly, say panel of leaders from AIG, Farmers and other firms.

The digital renter's insurance startup says that eliminating the deductible helps it gets closer to its goal of a customer-optimized insurance product.

Agine development can help carriers realize their digital goals faster than traditional methods.

Take a look at this year's Women in Insurance Leadership honorees preparing for their Digital Insurance photoshoot.

The company is developing an instant-issue platform that delivers life policies to customers without fluid testing.