Customer service

Executive's priorities are transitioning the product-centric organization to one focused more on the customer.

Carrier is looking to develop customer experience comparable to that of Amazon and Google, according to Cathleen Scerbo, VP of IT business operations.

Retail veteran lent her expertise to the launch of TruStage, CUNA Mutual’s consumer retail brand, which she manages as senior vice president.

Captured images from planes are run through the insurer's analytics software to reimburse policyholders on flooded automobiles.

Nabil Hachem joins the insurer from the Novartis Institute for BioMedical Research.

With more powerful tools on the way, new technologies are already improving hurricane risk and claims management.

With data warehouses and modern reporting tools, insurers are better equipped to understand the impact of the catastrophes.

Replacing obsolete tools with a modern solution reduces costs despite significant business growth and supplies heretofore-unavailable analytics to unlock business insights.

Common problems include slow performance, difficulty troubleshooting issues and application downtime, according to a survey of IT execs.

Insurer hints its future capabilities on the smart device will include bill pay and assets for the newly released Echo Show.

Most innovation plans do not account for emerging industry trends like insurtech disruption and IoT adoption, study finds.

The carrier has hired its first chief innovation officer to manage the strategy.

Examples include robotics, virtual assistants, artificial intelligence and customer self-service technologies, which include kiosks and self-checkout lanes.

The company's SmartRide UBI program is yielding valuable data, says carrier VP.

The 10 honorees of Digital Insurance's 12-year-old program are leading their companies through a transformative time for the industry.

The new offering supports the insurer's end-goal of bundling all its tech products into a broadly integrated service.

Canadian insurer's selection complements its implementation of the vendor's core suite last year.

The digtial auto insurer will offer policyholders credits for free ridesharing trips after a car accident.

The life insurer will implement a new core environment from EIS group to reach a larger customer base.

The insurtech ecosystem includes both potential vendors that insurers want to partner with, and companies that are taking them head on, panel explains.