Digital distribution

Advancements in natural language processing and machine learning algorithms are enabling machines to create human-like, digital conversations.

Carriers know they must adapt to meet customer expectations, but a downward trend of prices is concerning, says Simon-Kucher & Partners study.

Former Protective Life exec Frank Sottosanti joins the company with mandate to transform on digital platforms.

The P&C segment for the multiline insurer is building a more transparent experience on Guidewire's platform.

Commercial lines carrier says the goal is to get more customers together with agents to complete the policy purchase.

The $312 million invested in the past quarter follows an outlying peak in Q2, but still illustrates a year-long trend of gradual average increases.

Australian insurer will leverage startup's machine learning platform to automate commercial underwriting.

Solaria Labs has helped the insurer bring new ideas to market that impact all corners of its business, says innovation VP.

The new platform, Quick Quote, generates online quotes for customers who only input a home address using third-party data.

The life carrier is keen on finding the startups that will define insurance user experience and distribution in the future, says managing director Doug Russell.

Jon Colello, president and head of underwriting, advises carriers to focus on technologies and partnerships reducing data sharing costs.

The insurer will continue to improve its machine learning technology as it adapts and learns from customer inquiries.

Private digital health insurance exchanges could see a boost after President Trump's executive action.

How do insurance technology startups stand out in a crowded field? DI asked a few to show how.

The organizations say the cloud-based system will help insurers expand their markets through better use of data.

Carrier will offer all policy services, from quoting to claims, completely online via its customer portals.

The insurtech intends to make its cloud-based distribution platform available to carriers globally.

Pie Insurance, a worker's compensation coverage startup with entirely digital distribution, will launch next year, says CEO John Swigart.

Carriers are working to change the culture around underwriting to be more data-driven, says EY study.

But Zhong An's viability is still under review by investors.