Digital distribution

When online insurance marketplaces first appeared on the Internet horizon more than five years ago, they filled an important gap in carriers' online business strategies. At that time, most insurers had Web sites that industry experts mockingly referred to as "brochureware" to describe their informational, non-transactional qualities.Insurance marketplaces attracted the attention of consumers who were surfing the Web to comparison shop for auto, home and even life insurance. Typically frequented by young, Internet-savvy Generation Xers and baby boomers, these online insurance marketplaces provided participating carriers and independent agents with hundreds of leads from consumers who were patient enough to wade through screen after screen of questions before they received their prize: multiple quotes from brand-name insurers.

ZURICH UPDATES SURETY EXPRESSZurich North America, the Schaumburg, Ill.-based commercial property/casualty insurer, has launched Surety Express Release 2, an updated version of its free online surety bond processing system. Offering a number of key enhancements, including improved screens and time-saving features, Release 2 enables agents in all 50 states and the District of Columbia to rate, underwrite, quote, obtain and issue commercial and contract surety bonds directly from the Zurich Web site at www.zurichna.com/surety.

Hartford, Conn. - ACORD XML standards are going a long way for The Hartford Financial Services Group Inc. The Hartford, Conn. carrier has harnessed the standards to provide its agents with the ability to speed up placement of midsize commercial accounts.

Boston - John Hancock announced a new turnkey marketing program called Key Employee Excess Enhancement Plan (KEEEP) to help producers sell deferred compensation cases and maximize sales in the business market. The program enables producers to present, sell, implement, service and administer a deferred compensation plan, including business owner and employee brochures on how the plans work and their benefits, as well as a sample client presentation. The package also contains executable documents needed to implement the plan that are ready for sign-off by the plan sponsor's legal counsel, and a producer guide offering a comprehensive program overview.

San Francisco - InsureWorx Inc., a provider of modular software solutions to the insurance industry and the workers' compensation carrier market, has launched its new Web site, located at www.insureworx.com. The site introduces the look and feel of the newly formed InsureWorx organization which resulted from the January 2005 acquisition of Taliant Software by WorldGroup.The new InsureWorx Web site includes information about the company's PowerComp products, the company, and the insurance software market. Of particular interest to existing InsureWorx customers is the client services area. These pages are designed to become a primary source for customer information and communications/

Fireman's Fund Insurance Co. Novato, Calif., has taken a third major step in its total IT transformation by awarding IBM a ten-year $94 million contract to modernize a major portion of the property/casualty insurer's application, development and maintenance software into an On Demand infrastructure that could reduce the number of major applications by 70 percent while improving customer service. When completed, the work could save Fireman's Fund $200 million, more than double the project's actual cost.With IBM's assistance, Fireman's Fund will shift its IT operations to an Internet-based computing model known as a "service-oriented architecture" (SOA) that enables consolidation of costly, redundant applications. Under Fireman's Fund direction, IBM will sift through mission-critical applications using a unique IBM Business Consulting process called Component Business Modeling to determine which applications deliver the most value to the business and which processes can be refined, consolidated or eliminated.

Insurance revenue reported to the Federal Reserve by the nation's bank holding companies grew by $7.3 billion in 2004 to $40.8 billion, 22% higher than 2003, according to an analysis by the American Bankers Insurance Association (ABIA), Washington, D.C.

Quincy, Mass.--eStudentInsurance.com, a service of the Edvisors Network announced this month a new partnership with Worldwide Insurance Services. The Edvisors Network, a multi-national education services company, teamed up with Worldwide Insurance Services, a global leader in travel insurance, to create a new insurance policy for students traveling anywhere in the world. Global Student Health plans from eStudentInsurance.com are designed specifically to benefit international and domestic students by offering optimal affordable coverage, anywhere in the world.

With industry research indicating that many individuals don't understand their annuity and life insurance needs, the responsibility falls on insurers to provide product research and needs-analysis to customers.While meeting with a financial advisor is one way to educate customers, many carriers, such as New York Life, are enhancing their Web capabilities to reach customers directly. And their efforts are being noticed.

In a move to strengthen the services it provides to sponsors of defined contribution plans such as 401(k) plans, Nationwide Financial Services Inc. in April purchased a company that provides third-party money management services to plan participants.The company, Registered Investment Advisors Services Inc. (RIA), which is based in Dallas, has been providing investment management services since June 2002 to plans that are part of Nationwide's Best of America Group Pension Series programs. Based on that experience, Nationwide executives say tighter integration with RIA Services will provide plan participants with expert advice on how to manage their retirement funds, and it will enable Nationwide to expand these services to other plans.

Life Settlement Insights has launched what the company claims is the life insurance settlement industry's first online exchange. Called LifeX (www.life-x.com) institutional buyers will be able to electronically submit bids for an individual's unneeded life insurance policy in an open-forward auction format.

McCamish Systems L.L.C., an Atlanta-based BPO service provider to the life and annuity market, is now offering a broad range of agent management services on a business process outsourcing model (BPO). Previously, the company offered this service only to its life insurance and annuity policy administration clients, but it now offers these same services on a standalone basis.

COLUMBUS, Ohio--Nationwide Insurance and Washington D.C.-based ID Theft Assist are joining forces to offer ground-breaking identity theft protection and recovery service that surpasses IDtheft policies currently on the market.

MISSOULA, Mont.--RemoteScan Corporation, the makers of network connectivity software for document scanners and digital cameras, today announced the release of RemoteScan for Insurance Agents.

SIMSBURY, Conn. - The Hartford Financial Services Group Inc., for the third consecutive year, is the No. 1 seller of variable life insurance, posting a year-over-year sales increase of more than 28 percent in 2004.

WINDSOR, Conn.--The head of LIMRA International, a financial services research and consulting association, is urging the life insurance industry to help American households bridge the wide gap between the amount of life insurance they own and the amount they believe they need for adequate family financial protection.

Internet security is a major concern for independent agents, with 80% saying they're most worried about viruses and worms, and 42% saying it's their second-biggest worry. That's according to a new survey released by IVANS Inc., Old Greenwich, Conn.

Novato, Calif.--Fireman's Fund Insurance Co. will provide identity theft restoration services nationally, offering customers access to a personal counselor who can help identify-theft victims with the legal and logistical burden of putting their lives back together.These services represent one of the first major programs by an insurer to deliver these services as part of an insurance policy. The enhancement comes at no additional cost, and with no deductible, to Fireman's Fund policyholders who have Prestige Home Premier with Added Measure coverage. This service became available effective March 30.

Insurance carriers have been hearing an incessant mantra from independent agents for years now: "Make it easy for us to do business with you." In fact, surveys consistently reveal that, when placing business, aside from price and product features, agents are most influenced by accurate, fast quote turnaround and ease of doing business with carriers through automation.One way carriers can make it easy for agents to do business with them is by building real-time interfaces to various agency management systems. Using XML, carriers and agencies can transfer data back and forth, eliminating re-keying of policy, billing, claims and other information.

As independent agents identify the best ways to download files from carriers, a controversy is brewing that pits the established value-added agency download technology against emerging alternatives.Over the past couple years, many property/casualty insurers have used download technology developed jointly by Old Greenwich, Conn.-based IVANS Inc. and Applied Systems, a University Park, Ill.-based agency management system vendor.