Digital distribution

Insurance business and technology experts agree that a successful C-level vision is not just about keeping up with technology; it’s about more focus on the customer and less on caution-drenched decision making.

Advice on some of insurance IT executives' biggest challenges, including data security, cloud computing, and recruiting and retaining talent was offered during a town hall meeting at last week’s IASA conference.

The site includes new features, educational content and access to workplace retirement plans.

To increase market share and increase relevancy, Accenture says insurers must plan for the blurring between the digital and physical world, the rise of crowdsourcing, the advent of the data supply chain and three other trends.

Insurers are trying to reverse negative public perceptions that they are only looking out for their own financial bottom lines, says trade association.

For insurers, agent demand and claims efficiencies are contributing to a new sense of urgency to embrace mobile apps.

Accenture says enrollments now are three times greater than estimated last year at this time.

Broker places bloodstock risk electronically with insurer.

On day two at IASA’s 2014 Educational Conference and Business Show, insurers discuss what they're doing to inspire new talent, and Novarica's Robert McIsaac identifies the biggest disconnect between IT and the business.

From day one at IASA’s 2014 Educational Conference and Business Show:• X by 2’s CIO Advocate Frank Petersmark identifies the biggest surprises during a core system project.• Insurers discuss what they are doing to impress their customers.• The threat of a diminishing knowledge workforce is real and insurers are taking action. • Beth Mercier, IASA’s outgoing president, reflects on some of the work that went behind this year’s show.

Silver-plated HIX plan participants are helping offer a middle-of-the-road assessment of how the Affordable Care Act is faring.

Partnership with the Insurance CRM analytics platform for connected car services offers wider distribution and savings to customers.

Younger auto insurance shoppers are more likely to choose brands based on website information and navigation, according to study.

SMA study shows insurers look to improve customer experience through communications and document management tools.

Retailer partners with Autoinsurance.com; consumers can receive multiple competitive quotes from Progressive, Esurance, Safeco, The General and others, and purchase policies online.

Will seek to recoup the state’s payments to Oracle plus damages, citing bugs in the system and missed deadlines.

Westfield Insurance’s adoption of the Activity Notes download through IVANS continues to grow.

Many benefit brokers found a scant number of insurer options when assisting consumers on the Affordable Care Act’s public health insurance exchanges.

While updating its online quoting tool, the insurer used multiple layers of measurement to understand how people were interacting with its website.

Many consumers still don’t feel comfortable using mobile insurance applications and many consumers don’t even know if their insurers offer a mobile app.