Claims

Mismanaging data and high costs are keeping carriers from benefitting from better claims handling, according to industry experts.

Contingency plans should address protecting documents, establishing communications and ensuring the security of physical office locations.

While many firms have embraced AI in claims and risk scoring, forward-thinking organizations are now turning their attention to policy intelligence.

Nationwide's Sarah Jacobs shares how technology is changing the risk profiles for homeowners.

The chance at a piece of strong returns has encouraged investment banks, hedge funds and debt investors to vie for contracts to fund the litigation, according to people involved in transactions.

Kimberly Burdi-Dumas, VP of insuretech at DocuSketch, shares how tech is impacting insurance.

AI is reshaping key aspects of property restoration, from initial assessment to project management, documentation and even customer communication.

Zywave's loss data reveals the median loss over $1 million grew from about $2.5 million in 2012 to nearly $5.4 million in 2024.

Pet insurance needs to do more than reimburse. It must actively support pet owners in predicting problems and delivering real-time value.

Insurers that invest in modernizing how funds are held, moved, and monitored will be the best positioned.

The insurance industry is seeing a disproportionate increase in liability claims compared to a rise in general inflation.

Highlights from speakers and sessions at the Insurtech Insights conference and surrounding events in New York from June 3-5.

Gen AI can help policyholders and adjusters better understand the complexities of claims coverage.

Policyholders and claimants expect the payment process to be an easy and transparent aspect of the claim process.

The top five insurance companies have an average life insurance market share of 6.01% as of December 31, 2024.

Catastrophes significantly increase claim volume and severity, resulting in extended claims cycles and frustrated policyholders.

The top five insurance companies have an average commercial auto market share of 6.4% as of December 31, 2024.

Effective claims automation requires a cultural shift that prioritizes people, processes and strategic alignment.

The integration of cell phones into daily life makes mobile engagement a top strategic priority for insurers.

Slow repair cycle times, widespread premium increases and the volume of catastrophic events all contribute to dissatisfaction, according to the U.S. Property Claims Satisfaction Study from J.D. Power.