Claims

The first time a significant catastrophe occurs, it's a black swan, and then it becomes part of the operating environment for risk management.

Insurance companies must rethink legacy processes and embrace technology.

Matthew Porcelli, a meteorologist at The Weather Company, shares information about how weather data is necessary for insurance companies to provide information to policyholders.

Hiscox's Underinsurance in Small Business Report suggests 77% of small businesses in the U.S. are underinsured.

The insured costs of Hurricane Melissa's damages to onshore property in Jamaica now range between $2.2 billion and $4.2 billion, according to data firm Verisk Analytics Inc.

Erie Insurance, NJM and Liberty Mutual rank highest in overall customer satisfaction, according to the 2025 J.D. Power U.S. Auto Claims Satisfaction study.

How to build a more resilient and efficient CAT playbook through communication automation.

The integration of AI into the workers' comp space begins by making it predictive, prescriptive and focusing on the use of Agentic AI.

UnitedHealth Group Inc. is testing a new system to streamline how medical claims are processed.

Consumer-facing applications like chatbots and personalized product recommendations make interactions faster, more tailored and more transparent.

AI is transforming every aspect of insurance from claims to underwriting, allowing carriers to personalize policies to customers' needs.

A new analysis from S&P Global Mobility forecasts more than 95 million autonomous vehicles on the road by 2035, changing traditional auto insurance coverage.

Ransomware accounted for 60% of large cyber claims for the first half of the year, but frequency dropped 30%.

Modernization should never be viewed solely as an IT project.

Rob Evans, director of Claim Process Technology at Broadspire shares about data analytics and artificial intelligence.

In the wake of major losses like wildfires or hurricanes, parametric insurance can expedite payments for faster policyholder recovery.

The role of tech for insurers looking to level up fraud detection.

Insurers under pressure to improve digital experience while also reducing fraud.

AI acts as a tool that facilitates and expedites the claims process, saving claim adjusters significant time to focus on higher-value tasks.

Lee Elliston, chief operations officer - claims and UK for Aspen Insurance, examines how AI, data and other technologies are changing insurance claims.